Jeep UK
Jeep UK Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jeep UK has 1.1 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros.
Cons: Corporate customer service, Quality of product, Service and lying from customer service.Recent recommendations regarding this business are as follows: "Don’t buy", "Do not get a factory installed sunroof", "Be very cautious in purchasing a new or used Jeep Compass.", "If you buy a Jeep in the UK and have a problem don't rely on their CS.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Jeep UK has 1.1 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: No pros.
Cons: Corporate customer service, Quality of product, Service and lying from customer service.Recent recommendations regarding this business are as follows: "Don’t buy", "Do not get a factory installed sunroof", "Be very cautious in purchasing a new or used Jeep Compass.", "If you buy a Jeep in the UK and have a problem don't rely on their CS.".
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Sheffield, EnglandI have nothing but problems you can’t get through to customer service and when you do they just give conflicting information
User's recommendation: Don’t buy
Complaint
2 things. An official complaint about an Albanian customer service representative I was put through to yesterday, even though it was the uk dept.
She was rude, completely uninterested in helping me with my issue, was disrespectful and frankly, an embarrassment to customer service.
Secondly, and this is the second time I have emailed jeep in less than 24 hours, without even an acknowledgement let alone a response.
Last autumn, my sunroof failed to close. I took it to my jeep service garage who told me that there was debris in the sunroof runners which had blocked the mechanism from closing. This was cleaned out at an extortionate cost. 30 years of owning cars with sunroofs and this is the first time this has happened.
I put in a complaint last year regarding this design fault. No resolution. Yesterday, I reopened the sunroof for the 1st time since the runners were cleaned, probably 4 months, and again the roof failed to close. Again I took it the same garage who said that the same thing had happened and that the runners were blocked with debris.
This is unacceptable and a flaw in design. It should not occur in a closed system. I was told that this was not covered by warranty and that it is a maintenance issue for the owner. I would like to point out that there is no mention in the owners handbook that they are expected to keep the runners of a sunroof clear, and this was certainly not pointed out to me when I purchased my car, which incidentally is less than 2years old and had a factory fitted sunroof.
I asked the engineer what I was supposed to do to resolve this problem and was told that I had to get up to the sunroof runners and clean them out with a blunt stick. I would also point out that I am a 64 yr old women and 5ft2ins in height. I am also awaiting a hip replacement.
If I incur any injury trying to clean these runners out you will be liable and can expect to be sued. On further examination we found that there is a 1cm gap between the top of the roof glass and the rubber seals.
Obviously where the debris collects.
This is entirely unacceptable and I demand a new sunroof be put into my car, at your expense and that it is sealed properly. If this issue is not resolved I will be calling the ombudsman.
I am disgusted with your treatment, your customer service and the outrageous lack of common courtesy, and lack of help.
Sincerely
Salli Deighton
I expect a reply by return
- No pros
- Substantial number of cons
Preferred solution: A properly fitted and sealed sunroof
User's recommendation: Do not get a factory installed sunroof
Certificate of conformity
Enquiry
I reported an issue on my Jeep Compass and booked into dealership November 2022, the concern was identified to solve the problem the vehicle needed a replacement Sensor.
I am still waiting for the issues to be resolved. I was advised by the dealership they have received the incorrect part.
I have also contacted Customer Service and discussed my concerns, I was informed by Customer Services the part would be delivered. The dealership informed the do not have a date for the part delivery.
My concern is Im of the opinion no one appears interested in addressing my issue and Im also aware the Warranty is due to end and the problem has not been addressed.
User's recommendation: Be very cautious in purchasing a new or used Jeep Compass.
MOT failure
Asking question about my Grand Cherokee Night Eagle
Car mat order
Preferred solution: Order my car mat
They will not repair a warranty problem.
User's recommendation: If you buy a Jeep in the UK and have a problem don't rely on their CS.
6 weeks in service and the following day the car broke fown
Key reprogram
Awful aftercare from Jeep Customer Service
- Quality of product
- Corporate customer service
- Service and lying from customer service
Preferred solution: Let the company propose a solution
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